Renaissance US Customer Support

Here’s what you can do to help us better assist you!

Check out our Help Center for immediate assistance.
Please submit an individual web form for each inquiry.
Haven’t received a response yet? We usually respond within 1-2 business days. During back-to-school, it may take a little longer for a response. If you have an urgent need, please call us at 1-800-338-4204.

Legacy Illuminate Products: We’re working towards creating a seamless Renaissance Customer Support experience for all our products. In the meantime, for support with DnA, eduCLIMBER, FastBridge, and SchoolCity, please use this Support Request Form.

Notice: This form is not intended to transmit or receive student data or personally identifiable information related to students. Before submitting this form, please ensure that any student data or personally identifiable information has been redacted or otherwise deleted from attachments or other materials that are being submitted.

"*" indicates required fields

First and Last Name*

School email address*

District or school name*

Product*

Task or product area*

Choose the area of the product that best describes where the issue is seen or where you are trying to complete your task.

How do you access Renaissance products?

N/A

Manually with username & password

Single sign-on (SSO)

Specific user example*

Who is experiencing the issue? If it’s more than one, please include at least one user’s name as it appears in the software.

Class name(Optional)

Please include the class name as it is shown in the software.

Device(Optional)

Choose the device that’s being used while working in the software.

Browser(Optional)

Choose the browser that’s being used while working in the software.

Submit file for upload (Optional)

Accepted file types: pdf, png, jpg, docx, Max. file size: 25 MB.

Describe your issue in detail*

Consider report customizations, error messages, the time of the issue, or the path that you’re taking as the user experiences the issue. Details will ensure a speedy investigation.

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